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Rosana Paiva has extensive experience in the insurance and service sectors, currently serving as Gerente de serviços at Samsung Electronics since July 2020, where responsibilities include managing the Samsung Care+ program. Previous roles include Gerente de Operações e Serviços at BNP Paribas Cardif, overseeing extended warranty claims and post-sales service management from February 2018 to January 2019. Rosana also held managerial positions at Chubb, TDB Consultoria em Recursos Humanos, Assurant Solutions, Cigna, and Allianz Insurance PLC, where responsibilities encompassed claims management, operational process automation, financial administration, and customer satisfaction initiatives. Rosana holds an Especialização in Qualidade from FGV - Fundação Getulio Vargas and a Pós Graduação in Marketing from Universidade Paulista, along with a degree from Universidade Católica de Santos.