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Mercedes W. is a dedicated professional with extensive experience in customer service, sales operations, and account management. Currently serving as a Renewal Specialist at Samsara since June 2023, Mercedes previously held the position of Sales Operations Analyst at ChargePoint, where key responsibilities included training new hires, processing sales orders, and supporting post-order activities. Prior roles include Customer Success Specialist at Wells Fargo and various positions at Houzz, European Wax Center, and Travel and Lifestyle Services at American Express, where a strong emphasis on customer experience and satisfaction was demonstrated. Mercedes began the career journey as a Store Associate at Bed Bath & Beyond and has a foundation in education from Estrella Mountain Community College.