Dmitri Yakovlev is a highly skilled technical support manager with extensive experience in managing support services and implementing metrics to enhance customer satisfaction. Currently serving as the Head of Applications Support L3 at Samokat since March 2023, Dmitri previously held various leadership roles, including Head of Information Technology Services at Russian Post, where notable improvements in product support metrics were achieved. Dmitri also has experience as a Technical Support Team Lead at Sberbank and roles in technical support management at multiple companies, including Energon Group South Africa and KDL Group of Companies. Dmitri holds a Bachelor's degree in Computer Science from Razumovsky Moscow State University of Technologies and Management and has a robust educational background in information technology and the arts.
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