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Sheila Burnham is a seasoned professional in customer service and experience management, currently serving as the Customer Experience Manager at SAMES KREMLIN INC since April 2021. Prior to this role, Sheila Burnham held the position of Customer Service Manager at SAMES KREMLIN Inc., formerly Exel North America, from January 1999 to April 2021, demonstrating a long-standing commitment to enhancing customer satisfaction and service quality within the organization.