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Oscar Were Amwayi is a seasoned Quality Assurance Manager at Sama since September 2021, responsible for creating quality strategies, managing QA policies, and mentoring a team of Quality Supervisors. Prior experience includes serving as Training & Quality Lead at Horizon Contact Centers Ltd from November 2015 to August 2021, where Oscar developed training programs and collaborated on continuous improvement strategies. Oscar also held the position of Quality Assurance Supervisor, overseeing quality analysts, and began a career at Safaricom Limited as a Customer Experience Executive from September 2009 to November 2015. Educational qualifications include a Bachelor's degree in Business Information Technology from Mount Kenya University and coursework at Kenya Polytechnic University College.