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Tekela Redd, MHSA, CSM, currently serves as the Service Center Director at The Salvation Army, a position held since July 2023. With extensive experience at UnitedHealth Group since October 2010, Tekela has advanced through various roles including Sr. Business Process Analyst, where responsibilities encompassed quality reporting, program development for continuous quality improvement, and project management. Previous roles also included quality assurance leadership at TEKsystems, customer service and marketing at A.C. Furniture Co., and escalation supervision at Citi Group. Tekela holds a Master of Science in Health Services Administration from Strayer University and a Bachelor of Business Administration from Averett University.