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Hany Muhammad is a seasoned technical support specialist with extensive experience in e-commerce and web-related technical support. Currently employed at Salla E-Commerce Platform as a Technical Support Specialist since November 2021, Hany previously served as a Senior Application Technical Support Specialist at ExpandCart and gained expertise in various support tools such as ZenDesk, WHMCS, and Jira. With a solid foundation in information systems from roles at Environics and Fekra IT, Hany has demonstrated proficiency in troubleshooting, customer complaint resolution, and overall technical assistance. Hany's educational background includes a degree in Business Administration from Workers University and a high school diploma from Youth Club Imbaba secondary.