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Muskaan Verma is a highly skilled technology professional currently serving as a Senior Member of Technical Staff in Incident Management at Salesforce since July 2024. Previously, as a Principal Software Engineer at Atlan, Muskaan led a 15-member SRE team and significantly optimized tenant workflows while specializing in vClusters and Multi-Tenancy Solutions. Past experiences include a Senior DevOps Engineer role at PagarBook, where oversight of key verticals, infrastructure management, and various automation processes were key responsibilities, and as a Founding Engineer at Fi, where Muskaan played a pivotal role in establishing DevOps practices and enhancing operational efficiency across multiple services. Additionally, Muskaan has extensive experience in cloud solutions, having worked at Quantiphi, Inc. on Google Cloud Platform, and has contributed to academia through research presentations at international conferences. Muskaan's educational background includes a Bachelor of Engineering in Computer Science from the Birla Institute of Technology and Science, Pilani.