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Lisa Honaker is a seasoned executive with extensive experience in sales and customer success. Currently serving as the Sr. Director of Account Management at Highspot since June 2022, Lisa leads a team focused on customer growth and retention while delivering business value to achieve clients' strategic initiatives. In addition, Lisa is a Featured Thought Leader with Sales Assembly, contributing to curriculum development in 2024 centered on multi-threading and practical tools to enhance opportunities within accounts. As a member of Gain Grow Retain, a community for Customer Success leaders, Lisa actively collaborates to advance industry practices. Prior to these roles, Lisa spent over two decades at FedEx Office, ascending from Regional & Field Sales Manager to Managing Director of Full Cycle Sales & Customer Success, where strategic leadership was provided for Fortune 500 companies. Lisa's educational credentials include an MBA in Strategic Leadership from the University of Richmond and various executive education certificates from top institutions.