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Daiane Duarte is an experienced professional in the field of customer support and training development, currently serving as an Analista de suporte at Sistema Saipos since March 2021. Previously, Daiane held the role of Supervisor de atendimento ao cliente at Alert Brasil, where responsibilities included team leadership and customer engagement. Daiane also worked as an Analista em desenvolvimento de treinamento at SX Negócios, focusing on the planning and execution of training programs for new employees and commercial areas. Additionally, Daiane has held supervisory positions at Contax and Atento. Educational qualifications include a degree in Administration from Estácio, a Technology degree in Human Resources, and certifications in professional competencies from Pontifícia Universidade Católica do Rio Grande do Sul, among others, all within the Technology and Information domain.