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Natalie Zhao began their work experience at Hermès in 2010 as a Salesman, where they worked until 2012. In 2014, they joined Saint Laurent as the Director of Market Research and Executive Director.

Natalie Zhao holds a Master's degree in Business Administration from the University of California, Berkeley, Haas School of Business, which they earned from 2012 to 2014. Prior to this, they completed their Bachelor's degree in Business Administration at the National University of Singapore from 2006 to 2010, with a focus on Business and Finance.