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Richard Pilgrim is an experienced Technical Account Manager at SAIC since March 2019 and a Senior ITSM Advisor at Cask, LLC since October 2012. Prior to these roles, Richard served as a Senior Service Management Advisor and ServiceNow Technical Account Manager at Unisys from 2019 to March 2019. Richard's career also includes a position as Service Level Manager at HP Enterprise Services from March 2001 to October 2012 and as a Systems Engineer at Nortel & 3Com between 1996 and 2001. Richard holds a Bachelor of Science degree in Electronics Engineering from Coleman University.