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Zahra S. is an experienced IT Programme Manager currently contracted at Blackstone, leading the Repairs and Maintenance Integrations Program utilizing Microsoft Dynamics 365 CE. As the director and owner of MindTactics Consultancy, Zahra focuses on mindset and performance coaching to develop impactful leaders. Previously, Zahra served as a Project Delivery/Programme Manager at Clarion Housing Group, managing a £15m project portfolio primarily centered on Microsoft Dynamics 365 adoption. Earlier roles include IT Project Manager positions at City, University of London, and the University of Westminster, as well as an Academic Relations Officer at the Royal Embassy of Saudi Arabia Cultural Bureau, where Zahra significantly improved student satisfaction. Zahra's educational background includes a Master of Science in Digital Enterprise Management from the University of Westminster and a Bachelor of Arts in Digital Media from London Metropolitan University.