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Tom Viers has extensive experience in quality assurance and customer service within the banking and financial sectors, currently serving as Coordinator of Account Services Quality Control at Safety National since October 2022. Prior to this role, Tom spent over thirteen years at Commerce Bank, where responsibilities included monitoring recorded calls, scoring emails, and supporting customer service representatives. Previous positions included Quality Assurance Representative and Customer Service Rep III, emphasizing a commitment to quality standards and customer needs. Earlier career highlights include working as an IT Helpdesk Analyst at Wells Fargo, assisting users with technical issues, and as a Resolutions specialist at Convergys, where Tom coached representatives and handled escalated calls. Tom holds two Bachelor of Science degrees in History from Eureka College.