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The Customer Success Team at MTAP Technologies ensures client satisfaction and retention by providing support and guidance on utilizing MTAP's products such as Safetrax, SafeBus, and Autologix. They assist clients in the on-boarding process, offer ongoing training, resolve issues, and work to understand customer needs to help drive product improvements. Their primary goal is to ensure customers achieve their desired outcomes while using MTAP's suite of location-based and IoT services.