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Dirk Rünagel is a seasoned professional with extensive experience in customer support and consulting within the technology and healthcare sectors. Currently serving as a Customer Support Agent at Saatmann GmbH, a leader in quality assurance solutions for healthcare, Dirk previously held senior consulting engineer roles at pintarus GmbH and BASF Business Services, focusing on digital transformation and PKI solutions. Additional experience includes a position as Senior Inside Sales Engineer at eperi GmbH, where Dirk specialized in cloud data protection, as well as roles in pre-sales consulting and IT forensics. Dirk Rünagel's career began with self-employment in IT analysis and installation, further enriched by technical support for Abbott in the healthcare domain. Education was attained at Frankfurt University of Applied Sciences and Schuldorf Bergstrasse.