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Jigar Bakrania is an experienced IT professional currently serving as a Deskside Support Technician at S.i. Systems, providing technical support for over 500 end users at General Mills, Canada. Prior to this role, Jigar worked at Compucom as an IT Support Technician, delivering essential support to network staff at UHN hospital. With a strong background as an Information Technology Team Lead at Globtier Infotech Pvt. Ltd., Jigar managed a team of over 20 IT support technicians and oversaw IT managed services for major clients. Additional experience includes leadership roles at Concentrix focusing on B2B account management and improvements in ticket resolution time, as well as technical roles at iBall India and Educomp Solutions Ltd. Jigar holds a Post Graduation Diploma in Information Technology Project Management from Welingkar Institute of Management and a Bachelor of Computer Application from Yashwantrao Chavan Maharashtra Open University.