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Johnathan Carter, MBA, ITIL, is a seasoned IT professional with extensive experience in service desk and support roles. Currently serving as a Senior Service Desk Engineer at Rygen Technologies since March 2023, Johnathan provides advanced support for servers, networks, and applications while managing Jira administration. Prior contributions include leading a team at Geek Squad as a CIA Senior, delivering high-quality technical assistance and mentoring agents. Johnathan also has experience as a Service Desk Administrator at OOBE Apparel Design Group, an IT Support Specialist at Clear Touch, and a Help Desk Technician at Barnes Healthcare Services. Johnathan holds a Master of Business Administration and a Bachelor of Science in Information Technology Management from Western Governors University, complemented by an Associate of Science from Georgia Southern University.