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Vanda Mendes has a strong background in customer service and support. From 2014 to 2016, they worked as a Computer Operator and Service Desk Representative at Xerox, where they provided technical support and troubleshooting for Xerox and non-Xerox devices. From 2016 to 2017, they served as a Service Delivery SPOC, managing operational processes and handling escalations. From 2017 to 2022, Vanda worked as a Digital Support Expert for DACH Countries at Xerox, specializing in providing support for digital solutions. In April 2022, they joined Rydoo as a CSM - Onboarding Manager, where they are responsible for managing the customer onboarding process. Prior to their time at Xerox, Vanda worked as a Sales Assistant at Oeiras parque, o Shopping da Linha from 2011 to 2014.

Vanda Mendes completed their high school education at Escola Secundária Jorge Peixinho from 2005 to 2009, where they obtained a High School Diploma in Languages and Literature. Vanda then pursued further education at Instituto Superior de Novas Profissões from 2009 to 2021, graduating with a Bachelor's degree in Public Relations and Advertising. In 2013, Vanda attended Arteveldehogeschool for the Erasmus Intensive Program in Lobbying, where they focused on Public Relations, Lobbying, and Social Responsibility. In addition to their formal education, Vanda has obtained several certifications, including "Communication Foundations," "Customer Success Management Fundamentals," and "Digital Transformation" from LinkedIn, all obtained in November 2021.