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The Operations Team at Ruptok is responsible for streamlining and overseeing the end-to-end processes of gold loan disbursement, ensuring efficiency and cost-effectiveness. They focus on optimizing operational workflows, managing logistics, and leveraging technology to enhance customer service delivery, ultimately aiming to provide a seamless experience for clients while maintaining low interest rates. Through strategic oversight and continuous improvement initiatives, the team fosters strong relationships with customers, reinforcing Ruptok's commitment to accessibility and exceptional service in the gold loan market.