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Alex Mejia is a Senior Software Quality Assurance Engineer at Rulesware since October 2019, where responsibilities include collaborating within a Scrum team, creating test cases, executing tests, and reporting bugs. Previously, Alex served as an Implementation Engineer at Focus Services, engaging with clients to gather requirements for systems that route customer calls, as well as supporting the deployment and post-go live processes. Alex began a career at Cognizant as a Customer Care Coordinator, managing re-authorizations for physical therapy in worker’s compensation cases by liaising with medical professionals and insurance adjusters. Alex holds a degree in Técnico en Ingeniería en Sistemas from ITCA-FEPADE, obtained between 2012 and 2014. Proficient in technologies such as Salesforce, CxEngage, Twilio, Postman, and Jira.