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Jody Alberson is a Senior Business Intelligence Analyst at RTO National since March 2023, with extensive experience at Resurgent Capital Services from 2008 to 2023, where roles spanned from Customer Service Representative to Manager of Servicer Analytics. Notable achievements include enhancing process efficiency by 83% through the development of a consolidated Power BI dashboard, managing a critical servicer file exchange project to successful completion in four months, and reducing data exceptions by 75%. Jody consistently demonstrated leadership in compliance and process improvement, significantly elevating team performance and operational efficiency while earning multiple nominations and awards for contributions to quality and production. Jody holds a Bachelor of Arts in Political Science and Government from the University of South Carolina.