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Shobana Jeyabal is a seasoned Business System Analyst at RS Technologies Inc., leading projects such as the Epicor ERP Upgrade to Kinetic Version and managing system integrations with Salesforce. With a background in optimizing business processes, developing custom reports, and executing training programs, Shobana enhances data-driven decision-making and operational efficiency. Previous experience includes roles as an Intraday Analyst at Bill Gosling Outsourcing, a Business Analyst at Delphi Technology, and a Senior Financial Service Representative at Cash4You Corp, alongside technical expertise gained as a Software Engineer at Infosys. Shobana holds a Bachelor's degree in Electronics and Communications Engineering from Anna University Chennai and a postgraduate diploma in Business Analyst, Project, and Service Management from Sunview College.