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John Kiernan is an experienced IT professional with a strong background in technical support and network administration. Currently serving as an IT Support Specialist at Royal Oak Enterprises, LLC since June 2018, John has implemented the company's first helpdesk ticketing system and has led a nationwide hardware refresh project. Prior to this role, John worked as a Help Desk Analyst at Allconnect, providing desktop support to corporate employees, and as a Help Desk Technical Lead at AMEC. John's early career included a position as a Network Administrator at Herzing College. John holds degrees in Computer Networking Technologies and a Bachelor's Degree in Network Communications from Herzing University.