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Shashi is Director of Strategy and Chief Technology Officer at Transport for London (TfL) and a Trustee for the Centre for London. After a brief time teaching at Harvard University and then working as an engagement manager at McKinsey in London, Shashi had a long career at TfL. Since 2006, he has been responsible for the operation of TfL's revenue collection system, including the Oyster card, the largest smartcard-based ticketing system in the world; and, advising the Mayor of London on fares and ticketing policy. In 2011, he added responsibility for integrating all customer-facing activities and for running TfL's customer service operations. Shashi has led the development of contactless payments since 2007 and implemented this successfully on TfL's systems starting in 2012. In the process he has developed capability for technology development and globally leading innovation in a public sector organisation.