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Joanne Cartwright, MBA, is a dynamic and commercially focused HR professional with extensive experience in human resources across various industries in the UK and ROI. Currently serving as the HR Service Delivery Director at Royal Mail since March 2023, Joanne previously held multiple roles at Serco from May 2012 to March 2023, including People Operations Director and Head of People Services. Prior experience includes senior HR advisory positions at Claire's Accessories and HR officer roles at Sense West and Signet, along with a foundational role at Amey BPO Services. Joanne holds a Master of Business Administration from the University of Gloucestershire, demonstrating a strong educational background supporting a proven track record in formulating and executing HR strategies to enhance individual and business performance.