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Gurdev Singh is an experienced professional with a strong background in contact center operations and customer service management. Currently serving as the Global Contact Center Team Manager at Royal Enfield since December 2016, Gurdev is responsible for managing contact center operations across India within the Global Service Excellence Team. Prior to this role, Gurdev worked at Tata Teleservices Ltd from November 2009 to December 2016, holding positions such as eShop Customer Experience Manager and Business Analyst, where responsibilities included process optimization, statistical forecasting, and IVR automation strategy development. Gurdev's career began at Idea Cellular Ltd, where roles included Lead for IVR Operations and Contact Center Analyst. Gurdev holds a Master of Business Administration (MBA) in Customer Relationship Management from Symbiosis Pune.