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Simran Batra is an experienced professional currently serving as a Customer Service Representative at RBC since October 2024. Previously, Simran worked as a Telecommunication Sales Representative at Connect6 Group from March 2023 to October 2024, and held the position of Senior Process Delivery Associate at Accenture between June 2021 and December 2022, focusing on the Central Region. Prior experience includes working as a Process Associate at Genpact from February 2020 to May 2021. Simran holds a Bachelor’s degree in Journalism from Kurukshetra University (July 2016 - May 2019), and has completed two post-graduate certificates in Project Management at Georgian College (January 2024 - August 2024) and Broadcasting Performance and Digital Media at Conestoga College (January 2023 - September 2023). Additionally, Simran has obtained an IELTS certification through Pioneer Education.