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Sheilla Castro-Roz has over a decade of experience in customer service and support, currently serving as a Global Dispatch Coordinator at Royal American Group since August 2018. Prior to this role, Sheilla worked at Accenture as a Customer Service Representative, resolving billing issues and providing technical troubleshooting from October 2013 to August 2018. Additional experience includes roles as a Financial Advisor at TeleTech Customer Care Management, a Publishing Sales Consultant at Author Solutions, a Customer Service and Order Specialist at ePerformax, a Billing Specialist at Wipro Limited, and a Customer Service and Sales Specialist at Convergys. Sheilla holds an Associate of Arts and Sciences degree with a major in English Literature and has pursued education in Secondary Education and Primary School at the University of Southern Philippines.