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Joel Urbina is a seasoned professional with extensive experience in service management and delivery within the technology and automotive sectors. Currently serving as a Senior Services Manager and Service Delivery Leader at Avaya, Joel has previously held the position of Transition & Delivery Manager at Nissan Motor Corporation, where proactive consulting and coordination efforts facilitated the transfer of IT services to the Mexico HUB. Joel’s tenure at Avaya includes roles such as Territory Service Manager and Field Service Manager, where a strong focus on customer satisfaction and operational excellence was maintained. Educational qualifications include an M.B.A. from Instituto Politécnico Nacional, various certifications in Scrum and ITIL, and ongoing education in International Business Management at Universidad Nacional Autónoma de México.