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Eric McGregor has over two decades of experience in technical support and consultancy within the telecommunications sector, primarily with Avaya. Currently serving as a Technical Support Senior Engineer since December 2010, Eric is part of the Avaya Platform Management team, focusing on the Avaya ASP4200 solution. Previous roles include Senior Technical Support Engineer and Customer Support Engineer II, specializing in Avaya Aura Application Enablement Services and tiered customer support. Eric's earlier experience encompasses positions as a CTI Consultant and Tier III CTI engineer at Avaya Communications, and as a Campus Systems Administrator at the University of Phoenix. Eric holds an Associate's Degree in Network and Systems Administration from Devry University and has attended the University of Denver.