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Shona Baker is an experienced professional currently serving as the Complex Scheduling Assistant Manager at Routes Healthcare since January 2019. Prior to this role, Shona held the position of Care Coordinator at CareTech from July 2015 to January 2019 and was a Team Leader at Creative Support from June 2012 to July 2015, where skills in leadership and support work were developed. Shona’s educational background includes a Bachelor of Arts degree in Drama/Theatre Arts and Stagecraft from Edge Hill University, completed between 2007 and 2010, and earlier education at Balderstone Technology College from 2000 to 2005.