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Michael Pilling has a diverse work experience spanning several roles and companies. Michael started their career at MyTravel as a Teletext Marketing Manager, where they worked for seven years. Michael then moved to Thomas Cook, where they held various positions. In Thomas Cook, they worked as a Business Development Manager, Channel Manager, Resource Planning Manager, and Operational Planning and Insight Manager. Michael also briefly served as the Group and UK HRMI Manager, contributing to the HR transformation team and providing HR data and analysis. Most recently, Michael worked at Rotageek, first as a Customer Success Manager and then as a Senior Customer Success Manager. In this role, they managed a team responsible for enhancing customer experience, collaborating with the product and sales teams, and overseeing strategic and operational aspects of the company.

Michael Pilling attended Lancaster Royal Grammar School from 1985 to 1990. After graduating from high school, they enrolled in Burnley College from 1990 to 1992, where they pursued A levels in Biology and Pure and Applied Mathematics. In 1992, they joined The Manchester Metropolitan University and completed a Bachelor of Science (BSc) degree in Applied Biological Sciences from 1992 to 1996. Later, in 2007-2008, Michael attended Hopwood Hall College in Rochdale, where they earned a Professional Diploma in Marketing (CIM).