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Shaquaile Walker is an experienced application support professional with a strong background in technology and system optimization. Currently working at Rosterfy since August 2024, Shaquaile supports FIFA with implementation efforts and enhances application functionality using AWS Lambda while resolving performance issues through SQL queries. Previously, at Hayes Locums from April 2023 to August 2024, Shaquaile developed ETL applications that automated lead data management, significantly boosting the company's sales process. As a Salesforce Support Specialist at UnitedHealth Group, from February 2020 to April 2023, Shaquaile collaborated with development teams to optimize Salesforce functionalities and implemented a new workflow that reduced claim processing time by 40%. Earlier experience includes serving as Technical Support III at Ghost Armor, where Shaquaile managed server permissions and configured network settings to maintain system connectivity. Shaquaile holds a Bachelor of Applied Science in Information Technology and an Associate of Arts in the same field, both from Broward College.