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Eric J. Rosenthal is the current Chairman at Rosenthal & Rosenthal. Prior to this, they worked as an Associate Director at Freedom Mortgage from February 2021 to August 2021. In this role, they were responsible for managing an entire operations team and ensuring all company policies and procedures have been met including all compliance regulations for individual investors. Eric has also managed the complete loan process by coordinating the operational and personnel development within operations. Eric is constantly promoting team member development.

Some of Eric's key responsibilities include:

➤ Manage supervisors and a team of Customer Advocates as they process and complete FHA Streamlines and VA IRRRL mortgage loans lines.

➤ Provide support for escalated issues that arise and ensure pipeline coverage.

➤ Train and provide guidance to staff regarding verification of documents, new product releases, credit policy updates, and customer interaction.

➤ Collaborate with the management team on various workflow initiatives and process improvements.

➤ Provide exceptional customer service to both internal and external customers.

➤ Analyze customer feedback and survey scores to determine trends and areas of opportunity.

➤ Set forth goals and implement action plans for timely execution.

➤ Maintain communication with the Vice President of Operations and provide feedback on a regular basis.

➤ Reviews loans and utilizes knowledge of product guidelines to ensure adherence.

➤ Maintain communications with the Sales team regarding Operations initiatives and monthly production

Eric J. Rosenthal attended the University of Maryland, where they studied business administration and management. Eric then attended the University of London.