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Raiza Silva is a proficient IT professional with diverse experience in technical support and network administration. Currently serving as Técnico de Suporte III at Roost since June 2021, Raiza's previous roles include Assistente de Redes II at CONCRESERV Concreto S/A, where skills in VLAN configuration and monitoring using Grafana and Zabbix were utilized, and a TI internship at Fundação Cásper Líbero, focusing on user support and technical documentation. Additional experience includes a TI internship at Solve System Informatica, where responsibilities encompassed network monitoring and maintenance support. Raiza holds a Tecnólogo degree in Redes e Computadores and another in Análise e Desenvolvimento de Sistemas from Impacta Tecnologia.