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Hales Rymel has had a varied career, beginning in 2012 as a Korean Linguist for the United States Air Force. In 2014, they became a Digital Media Specialist for the United States Naval Academy, where they created and managed multiple social media accounts and grew both the engagement and reach by over 500%. In 2015, they began working as a Freelance Web Designer and Software Tester, creating custom websites for small companies and individuals, as well as contracting as a short-term tester for websites, video games, and online applications. In 2016, they were a Lead Quality Assurance Engineer for Skyline Technology Solutions, where they implemented processes and procedures to support agile process for the software development department, created and executed automated software test plans, cases and scripts, and documented software defects. Hales also worked as a Network Engineer for HI-TECH Business Systems in 2016. From 2018 to 2020, they were an Automation Engineer for Dragos, Inc., where they wrote automation tests utilizing Selenium Webdriver with Python, created API tests for multiple services using Postman, and worked with the team to create a test framework for a complex product. Currently, they are a Quality Assurance Manager for Roll20.

Hales Rymel's education history includes a Bachelor of Applied Science in Data Analytics from Western Governors University, obtained in 2023. Prior to this, they obtained an Associate's Degree in Internet Applications Development Option from Anne Arundel Community College in 2015. Hales also has a Certificate in Responsive Web Design (300+ Hours) from freeCodeCamp, obtained in 2018. Additionally, they have a Bachelor of Applied Science in International Relations and Affairs from the University of North Texas, obtained in 2012. Hales also completed a course in Korean Studies from the Defense Language Institute Foreign Language Center in 2012. Hales has also obtained various certifications, including Localization Essentials from Udacity in 2023, Etiquette & Productivity and Slack Basics from Slack in 2022, Synthetic Tests in a CI/CD Pipeline from Datadog in 2022, CompTIA Project+ from CompTIA in 2022, Computer Science 102: Fundamentals of Information Technology from Study.com in 2022, Lean Six Sigma White Belt Certification from Aveta Business Institute in 2022, SEO for Beginners from Udemy in 2021, Web Analytics & Digital Marketing Analytics - Zero to Hero from Udemy in 2021, CYB001x: Introduction to Cybersecurity from edX in 2020, PY0101EN: Python 101 for Data Science from IBM in 2019, AWS Business Professional and AWS Technical Professional from Amazon in 2017, and Photoshop CC for Web Design from lynda.com in 2014. Hales has also obtained two certifications from Slack in 2022, a Certified ScrumMaster from ScrumAlliance, and a Splunk Core Certified User from Splunk.