Helmer Schelfhout is an experienced ICT professional with a robust career spanning over two decades. Currently serving as ICT Director at Rode Kruis-Vlaanderen since September 2017, Helmer previously held multiple managerial roles at Ordina Belgium from 2002 to 2017, including Manager of Customer Care and Manager of the Bid & Project Management Office. Helmer's expertise encompasses service management, project management, and the implementation of ITIL practices. Additionally, significant consultancy work was carried out at Janssen Pharmaceutical Companies of Johnson & Johnson, focusing on service design and transition for critical IT services. Educational qualifications include a Bachelor's degree in Information Technology from Karel de Grote-Hogeschool and higher professional education from HU University of Applied Sciences Utrecht.