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Aly L. is an experienced hospitality and customer service professional with a diverse background in management and operational roles. Currently serving as Guest Relations Manager and Senior Duty Manager at Rockliffe Hall Hotel, Golf & Spa Resort since October 2021, Aly L. has previously held positions including Duty Manager and Front Desk Receptionist at the same establishment. Prior experience includes working as a Conveyancing Assistant at E.J. Winter, Cabin Crew at British Airways for over 15 years, and various roles in customer service, including Lettings Agent at Romans and Ladies Wear Manager at Next Retail Ltd. Aly L. has a solid educational foundation from St. Patrick's Thornaby and The Open University.