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Alex Stegaru MIH is an accomplished hotel operations professional with over two decades of experience in the hospitality industry. Currently serving as the Director of Operations at Rockliffe Hall Hotel, Golf & Spa Resort since March 2022, Alex has previously held the position of Operations Manager at InterContinental Hotels Group (IHG®) from May 2015 to March 2022. Expertise includes directing seamless hotel operations, guest experience management, and team leadership across various functions. Key roles also include Front Of House Manager at Principal York, where leadership of a 24-member team ensured exceptional service delivery, and similar frontline roles at Holiday Inn Scotch Corner and Radisson Hotel Group, where responsibilities spanned from HR services to guest relations management. Alex's career began at JW Marriott with roles ranging from Front Desk Attendant to Front Office Supervisor, establishing a solid foundation in hospitality service excellence.