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Arline Lawson has been serving as an IT Helpdesk Technician at Rock Valley College since March 2013. In this role, Arline manages daily tasks such as answering phone calls, directing inquiries, entering work orders, troubleshooting computers and printers, and maintaining the ERP system in the Data Center. Additionally, Arline assists colleagues, processes new employee entries, resets passwords, and configures IP addresses for devices. Arline is currently pursuing an Associates in Applied Science degree, specializing in Medical Office Professional, at Rock Valley College.