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David Cassidy has extensive experience in leadership and operations, currently serving as the Director of Participant Recruitment and Contact Center Manager at Road Scholar since June 2007. Responsibilities include leading a team of 55 sales advisors and supervisors, managing employee hiring and evaluation, and establishing the organization’s first west coast contact center to enhance customer service. David has also held roles involving direct sales and training, managing teams of various sizes to improve customer interactions. Prior experience includes serving as Operations Manager at College Bound Movers, where logistical operations for moving crews were overseen. David's educational background includes studies at North Middlesex Regional from 1991 to 1995.