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Kristen Odum has extensive work experience in client services and account management. Kristen started their career in 2003 as a Speech Teacher with the Wicomico County Board of Education and worked in that role until 2006. In 2009, they joined Verge Health as an Account Manager and progressively moved up to become a Client Services Team Lead, Client Services Manager, and finally the Director of Client Services. Kristen'stenure at Verge Health lasted until 2021 when they joined RLDatix as the Director of Strategic Accounts.

Kristen Odum earned a Bachelor's degree in Hearing and Speech Science from the University of Maryland from 1993 to 1997. In 2005 to 2006, they pursued Masters courses in Linguistics at Salisbury University.