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Lorena L. is a skilled Business Analyst currently contracting with RL Canning, supporting the agile development and implementation of ServiceNow for the State of Illinois Department of Innovation & Technology. Lorena's responsibilities include gathering requirements from stakeholders, creating user stories across various IT modules, and serving as a Scrum Master. Previous experience encompasses roles such as Administrative Assistant I for the Illinois DoIT, ERAP Application Specialist for The Resurrection Project, and various positions within government and corporate settings, emphasizing customer service, data management, and risk assessment. Lorena holds a Master of Science in Information Systems from DePaul University and a Bachelor of Arts in International Business from Ball State University.