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Andrew Pierce has extensive experience in technical support, currently serving as Technical Support Supervisor at Rise Broadband since April 2014, where responsibilities include network troubleshooting and Tier 1 support. Previous roles at Center Partners involved IT helpdesk duties, managing service issues, and providing user support, alongside technical support for consumer electronics and home network troubleshooting. Andrew's earlier position at Multiband Corporation focused on customer education and de-escalation in technical support. Educational qualifications include a Certificate in PC Repair from Omega Institute and attendance at Rowan University from 1993 to 1994.