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Mabir Hellen currently serves as a Quality & Training Analyst Pleno at Ripio, having held various roles within the company since November 2021, including responsibilities in ticket tracking and interdepartmental analysis. Prior experience includes roles as a Sales Account Executive at iFood and Customer Excellence Analyst at Nubank. Notable positions in earlier career stages include Analyst of Operations at James Delivery and Sales Development Representative at TruckPad, with tasks ranging from lead generation to operational support. Mabir's background also encompasses experience in onboarding, customer service, and human resources, complemented by a degree in Business Administration from Centro Universitário FMU | FIAM-FAAM.