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Michael Fladung is a Senior Manager with extensive experience in technical support and engineering roles at companies like RingCentral, Hewlett Packard Enterprise, Avaya, and more. With a background in managing teams, implementing new processes, and providing tier III support for various technologies, Michael has demonstrated expertise in creating structured processes and improving operational efficiencies in technical environments. With a Master's in Business Administration and a Bachelor's in Human Performance, Michael combines technical expertise with strong leadership skills to drive success in technical support and engineering roles.