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Adam Leonard is a seasoned Professional Services Engineer at RingCentral, with extensive experience in the telecommunications and contact center domains. Previously, Adam held roles as a Call Centre Support Consultant at BrightCloud Group and Unified Communications Support at Vodafone, where expertise in Cisco products, Verint, and Genesys was demonstrated. Adam’s career began at Cable & Wireless Communications, advancing from a graduate to lead applications specialist while managing significant projects such as the upgrade of a large IVR server farm for Lloyds Bank. Adam holds two Higher National Diplomas in Computing from Leeds Beckett University.