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Holly Laird is a seasoned professional with extensive experience in technical account management, currently serving as a Principal Technical Account Manager at Oracle since January 2018. Previously, Holly held various roles at Oracle/RightNow, including Senior Technical Account Manager, Customer Care Lead, and Customer Care Agent/Support Account Manager, starting in January 2005. Holly's earlier experience includes a position as a Translations Engineer at Verizon GNS for a year in 2004 and as a Voice/Switch Technician at Touch America, Inc. from 2001 to 2004. Holly holds a Bachelor of Arts degree in History from the University of Montana, completed between 1996 and 2000.