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Lee Thompson has an extensive background in sales training, customer support, and human resources, with over 16 years of experience at Rightmove, serving in roles such as Sales Trainer & Operations, Customer Support Team Lead, Customer Relations Manager, and Telephone Account Manager. Lee's expertise includes training new Account Managers, leading a customer support team of 18 to effectively service 16,000 Estate Agents, and managing retention efforts for clients considering leaving the platform. Prior to joining Rightmove, Lee held the position of HR Operations Manager at Cineworld Cinemas Ltd, overseeing recruitment and HR administration for a team of over 30. Academic credentials include two Bachelor's Degrees from De Montfort University, one in Contemporary Culture and another in English & Psychology.